Table of Contents
Quick Summary #
If you need assistance, you can submit a support ticket through your membership account. Tickets allow you to track your issue and receive updates via email. Before submitting a ticket, check the knowledge base and follow basic troubleshooting steps. Only login issues should be emailed directly—all other concerns must go through the ticket system.
1. How to Submit a Support Ticket #
Step-by-Step Instructions #
- Log into your account at https://members.resilientselfgrowth.com/.
- Navigate to the Support Ticket System:
https://members.resilientselfgrowth.com/my-tickets/ - Click “Submit a Ticket”.
- Fill out the ticket form with as much relevant detail as possible:
- Describe the issue clearly.
- Include your order number or event name (if applicable).
- Attach screenshots if relevant.
- Click Submit. You will receive a confirmation email when your ticket is created.
2. Checking Ticket Status & Getting Updates #
- You can log in at any time to view the status of your submitted tickets.
- You will receive email notifications when there are updates or responses to your ticket.
- Support response time is typically 24-48 hours.
3. Troubleshooting Before Submitting a Ticket #
Before submitting a ticket, please:
- Check the Knowledge Base for solutions to common issues.
- If you are having trouble with the dashboard, try clearing your browser cache or switching browsers.
- Only email support (support@resilientselfgrowth.com) for login-related issues. All other concerns must be submitted via a ticket.
4. Important Notes on Support Requests #
- Refund Requests: All sales are final. Refunds are only provided in cases of duplicate charges.
- Provide Detailed Information: To help us resolve your issue faster, please provide:
- A clear description of the problem
- Relevant details (e.g., event name, order number)
- Screenshots (if applicable)
Need More Help? #
Submit a ticket at:
https://members.resilientselfgrowth.com/my-tickets/
