Effective Date: January 1, 2025
Last Updated: June 27, 2026
Introduction
Resilient Self Growth (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access our website, participate in events, complete assessments, engage with platform features, purchase products or services, make donations, or otherwise interact with the Resilient Self Growth platform.
By using our platform, you consent to the collection and use of information as described in this Privacy Policy.
Information We Collect
We may collect information you voluntarily provide, information generated through your use of the platform, and certain technical information necessary to operate our services.
Account Information
When you create an account, register for services, or interact with our platform, we may collect:
- Name
- Email address
- Account credentials
- Profile information you choose to provide
- Communication preferences
- Consent records
Assessment Information
When you complete assessments, evaluations, quizzes, or self-reflection tools, we may collect:
- Responses submitted through assessments
- Assessment scores
- Assessment results
- Assessment history
- Assessment completion dates
- Related recommendations generated by the platform
Assessment information is used to provide results, track progress, improve educational experiences, and personalize recommendations.
Event and Program Information
When you participate in events, workshops, webinars, challenges, or educational programs, we may collect:
- Registration information
- Attendance records
- Participation history
- Session completion information
- Challenge progress
- Certificates earned
- Related engagement information
Community Information
If community features are available, we may collect:
- Profile information
- Discussion posts
- Comments
- Reactions
- Uploaded content
- Other information you choose to share within community spaces
Information you voluntarily post in community areas may be visible to other authorized participants.
Donation and Fundraising Information
If fundraising features are available, we may collect information related to:
- Donation amounts
- Campaign participation
- Payment confirmations
- Donor preferences
- Public or anonymous recognition selections
Payment information is processed through authorized payment providers and is not stored directly on our platform unless required for operational or legal purposes.
Technical Information
We may collect technical information including:
- Device type
- Browser type
- Operating system
- General geographic region
- Session information
- Platform performance data
- Security and fraud prevention information
Engagement Tracking and Platform Activity
To improve user experience and platform functionality, we may collect information about how users interact with the platform.
Examples include:
- Content viewed
- Resources accessed
- Assessments completed
- Events attended
- Videos viewed
- Downloads accessed
- Features used
- Navigation patterns within the platform
This information helps us:
- Improve educational experiences
- Provide continuity features
- Resume content where you left off
- Recommend relevant resources
- Improve platform functionality
- Understand which services are most valuable to users
Recommendations and personalization are intended to support learning, continuity, and discovery, not to manipulate decisions or create pressure.
Continuity and Personalization Features
To support your experience, we may provide features such as:
- Favorites
- Saved resources
- Recently viewed content
- Continue watching functionality
- Playback resume features
- Progress tracking
- Personalized recommendations
These features rely on information associated with your account and may be limited if engagement tracking is disabled.
How We Use Information
We may use collected information to:
- Create and manage accounts
- Provide requested services
- Deliver assessments and results
- Register users for events and programs
- Manage memberships and access rights
- Deliver educational content
- Process purchases and donations
- Send service-related communications
- Improve platform functionality
- Generate aggregated reporting
- Maintain platform security
- Comply with legal obligations
Communications
We may send communications related to:
- Account activity
- Registrations
- Purchases
- Events
- Challenges
- Assessments
- Certificates
- Platform updates
- Educational resources
Marketing communications will only be sent in accordance with your consent preferences.
You may unsubscribe from marketing communications at any time.
Certain service-related communications may still be sent when necessary to provide services you have requested.
Internal Systems and Service Providers
We may use internal systems and trusted service providers to operate our platform, manage communications, process transactions, maintain records, and deliver services.
Information is shared only to the extent reasonably necessary to provide services, maintain platform operations, fulfill legal obligations, or improve the user experience.
We do not sell personal information to third parties.
Third-Party Services
We use trusted third-party services to facilitate our offerings:
- Amazon AWS: Hosting services and email management.
- PayPal & Stripe: Payment processing (subject to their own privacy policies).
These third-party services comply with applicable privacy laws and have been carefully selected to protect your data.
Data Security & Storage
Your personal data is securely stored using encrypted databases
Artificial Intelligence and Machine Learning
Your personal information is not sold for AI training purposes.
We do not permit third parties to use your personal information to train third-party artificial intelligence models or services without your explicit consent.
If artificial intelligence or automated systems are introduced in the future, we will update this Privacy Policy accordingly.
Analytics and Reporting
We primarily use internally managed analytics and reporting systems to understand platform usage and improve services.
We may generate anonymized and aggregated reporting that cannot reasonably identify individual users.
These reports may be used to:
- Improve educational effectiveness
- Improve platform design
- Understand engagement trends
- Evaluate program performance
- Improve user experience
Data Retention
We retain information only for as long as reasonably necessary to:
- Provide services
- Maintain records
- Comply with legal obligations
- Resolve disputes
- Improve platform functionality
Retention periods may vary depending on the type of information involved.
Data Access, Corrections, Account Deletion, and Data Removal
Subject to applicable laws, you may request:
- Access to your personal information
- Correction of inaccurate information
- Export of your personal information
- Account deletion
- Removal of personal information associated with your account
To make a request, please contact us at:
support@resilientselfgrowth.com
For security purposes, we may require reasonable verification of your identity before processing requests involving personal information.
Upon receiving a valid request, we will review and process the request in accordance with applicable legal requirements and operational obligations.
Please note that certain information may need to be retained for legitimate business, legal, accounting, fraud prevention, security, or record-keeping purposes.
Where possible and appropriate, personal information may be removed, anonymized, or de-identified while allowing us to retain aggregated statistical information that cannot reasonably identify an individual.
Deleting your account may result in the permanent removal of:
- Account information
- Assessment history
- Saved results
- Favorites and saved resources
- Progress tracking
- Playback history
- Saved notes
- Community contributions associated with your account
- Personalized recommendations
- Other continuity and personalization features tied to your profile
Some historical records relating to purchases, registrations, donations, legal obligations, or financial reporting may be retained where required by law or legitimate business necessity.
Security
We take reasonable administrative, technical, and organizational measures to protect information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic storage or transmission can be guaranteed to be completely secure.
Children’s Privacy
Our platform is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy periodically.
When material changes are made, we will update the effective date and provide notice where appropriate.
Contact Information
If you have questions regarding this Privacy Policy or your personal information, please contact:
Resilient Self Growth
British Columbia, Canada